Littlewoods are backtracking on their promotion. It was unclear exactly what was up for grabs and because i take my poker promotions very businesslike i had sent 2 emails previously to them to confirm what exactly was required to win an EPT Package. I will list the whole situation below as best i can but this is seriously gonna mess my head up for months to come.
As you readers will know i returned from Australia on 22nd Jan 2008 and for me my online year began on the 23rd Jan 2008 having hardly played in Australia. Upon searching promotions i came across littlewoods added value. Link is here currently (
http://www.littlewoodspoker.com/online-poker/promotions/leaderboard-promos.htm) but bear in mind the way this was phrased has changed since back in Jan when i read. I know this because i copied the original phrases into my email to make it 100% clear to support what i was asking.
1st email sent Wed Jan 23rd 6:30am below (the bold bit was copied from website)
I see you have some good new tournament promotions which i am almost certainly going to have a bash at. I am not clear however on the promotion below. Can you clarify what the 2 paragraphs below mean please. 1) Do you have to finish top 10 in the freeroll to get the EPT package ? or 2) Do you have to finish top 10 in the tournament leaderboard to get the EPT package ? Im assuming its 1) but i like to be 100% clear before i target any promotion.
At Littlewoods Poker we like to reward our players so every month we're giving away $25,000 in our monthly leaderboard freeroll. Battle it out to the top of the tables where we'll reward the top 500 MPP earners, top 400 tournament players and the top 100 on the Headhunter Leaderboard with entry into our monthly $25,000 freeroll!
Added value! If you qualify for the freeroll through Littlewoods Poker we'll add a $100 bonus to your account! Plus! Finish in the top 10 with Littlewoods Poker and we'll give you an EPT event package!*Thanks for your help
Robert Price
"Animal"
Pretty clear and to the point and this is the response i got midday that day (important bit in bold):
Dear Robert,
Account Number: CWXXXXXXXX
Hello and thank you for contacting the Littlewoods Poker support team regarding our promotion.
I have received the confirmation from the relevant department regardingyour query. We appreciate for your patience to wait for our answer.
Please be kindly advised that your understanding of the website is correct.
Littlewoods will give EPT event package if you finish in the top 10 in the monthly leaderboard freeroll with Littlewoods Poker.On behalf of the Littlewoods Poker I wish you a good luck at the pokertables. If we can be of any more assistance, please do not hesitate to contactus. We are here for you 24 hours per day, 365 days per year. If you'd rather call, a full list of our numbers can be found at
http://www.littlewoodspoker.com/online-poker/support/contact.htmKind regards,
Lisa
Customer Service
Littlewoods Poker
This set the trend for my remaining Jan tournament play as i played loads to get into the freeroll and just managed it.
This takes my onto beginning of Feb, i noticed the jargon describing the promotion had been changed and whilst still unclear it seemed to point more at the promotion being top 10 of any of the actual leaderboards not the freerolls. Obviously i wanted to know the deal with this 100% as it would have a serious effect on how i played the freeroll and also what games i target for the whole of February. So on the 5th Feb 3:48pm i sent the following email (very clear but bold some important bits):
Im sorry to be a nuisance again but ive noticed that since i sent this query 2 weeks ago the jargon has changed in the promotions section. I have the monthly leaderboard freeroll on Saturday so i want to be clear i would get an EPT package if finish top 10 in the freeroll ?
Im also playin many tournaments again this month to qualify for it again but want to make sure it is finishing top 10 in the freeroll not the leaderboards themselves as the new jargon would seem to indicate.
I appreciate the big promotions but im surprised they arent clearcut considering the size of the prize is so big. Anyway just to see where i got confused, i will copy what i sent 2 weeks ago as shown on the website below and also what it shows now. Also see below for previous emails.
2 weeks ago: Added value! If you qualify for the freeroll through LittlewoodsPokerwe'll add a $100 bonus to your account! Plus! Finish in the top 10 withLittlewoods Poker and we'll give you an EPT event package!*
at present: Added value! Finish in the Top 10 of the MPP, Tournament or Headhunter Leaderboards with Littlewoods Poker and we'll give you an EPT event package!* Plus! If you qualify for the freeroll through Littlewoods Poker we'll add a $100 bonus to your account!
Please make sure this goes to a manager if possible as the clarity of this will have a large effect on which type of games i and others ive told of the promotions play in this and further months.
Many thanks for clearing this up
Robert Price
"Animal"
I got this reply again very clear a few hours later (i will bold some bits):
Dear Robert,
Account Number: CWXXXXXXXX
Hello and thank you for contacting the Players Help support team.
Regarding your question about our promotion on the $25000 monthly freeroll, please be kindly advised that the Terms and Conditions or this promotion has not been changed, our promotional team just update our web site.
Please note that you will get an EPT package if you finish top 10 in the freeroll.We appreciate your feedback and understanding on this matter.
If we can be of any more assistance, please do not hesitate to contact us.
We are here for you 24 hours per day, 365 days per year.
Kind regards,
Martin
Customer Service
Players Help
So this was very clear to me and i relaxed and then played the freeroll Sat night, obviously making very tough -ev decisions just to blind out and make the final table rather than play for the win as i normally would. I then sent the following email soon after i finished:
A/c no: CWXXXXXXXX
Pokername: animal
Hi i just finished 8th in the JAN leaderboard freeroll (ID6421114) which i understand has won me an EPT package !!!
Please confirm this and let me know how i proceed from here.
I look forward to representing Littlewoods once again in a big live event (4th time i believe)
Many thanks and i look forward to hearing from you.
Robert Price
Only to get this response today (Monday) not long ago:
Robert,
Thank you for contacting me regarding our Added Value promotions.
Unfortunately, you have not qualified to win an EPT event package for finishing 8th in the Leaderboard Freeroll. This offer applies to players who finish in the top 10 of the actual leaderboards rather than the freeroll tournament. For more details visit:
http://www.littlewoodspoker.com/online-poker/promotions/leaderboard-promos.htmHowever, you will have received a $100 bonus for qualifying for the freeroll.
Regards,
Simon Dexter
I havent replied yet but this is worth over £7,000 which is incredibly serious money. I wanted to list everything here so that i can make sure i dont leave anything out when i plead my case. WATCH THIS SPACE !
Later Update:
I did a reply, may post it later if they dont back down on this. Had such a bad evening so far as this is messing with my head big time. Will await another response tommorrow and ring them if not satisfied. Daft thing is i know i should be playing lots of tournaments and targeting top 10 for the month anyway but just cant face poker tonight for obvious reasons.